Privacy Policy

Last Updated: January 29, 2026

1. Introduction

Trades Pilot AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tradespilot.com and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email, phone number, company name)
  • Business information (trade type, company size)
  • Communication preferences
  • Information provided through forms, surveys, or demo requests

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our services
  • Process and respond to demo requests and inquiries
  • Send promotional communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. AI-Powered Services

Our services include AI-powered voice and SMS communication. When you interact with our AI agents:

  • Conversations may be recorded for quality assurance and training purposes
  • AI responses are generated based on your business configuration
  • You maintain control over AI behavior and can request human escalation

5. SMS and Phone Communications

By providing your phone number and opting in to receive communications:

  • You consent to receive SMS messages and phone calls from our AI systems
  • Message and data rates may apply
  • You can opt out at any time by replying STOP to any SMS message
  • Message frequency varies based on your interaction

6. Information Sharing

We may share your information with:

  • Service providers who assist in our operations
  • Integration partners (ServiceTitan, Housecall Pro, Jobber) as authorized by you
  • Legal authorities when required by law

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Data portability

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy, please contact us: